faq

What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment via PayPal.
Do you have a size guide?

Yes, we offer a size guide on each of our product pages under the additional information tab. If you have any questions about sizing, please don't hesitate to contact our customer service team for assistance.

How do I contact customer service if I have a question or concern?

You can contact our customer service team Monday - Friday 10:00 - 16:00 by phone (020 706 2022) or email.

We endeavour to respond within two hours, but this may not be possible during busy periods.

Shipping.

We offer expedited worldwide shipping from the UK.

Please note that although we do not charge for shipping, you may be liable for import taxes / duties which vary depending on destination.

Do you offer international shipping?

Yes, we offer free shipping worldwide.

Please note we do not cover import duties or taxes.

How do I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier's website.

Can I cancel my order?

If your order has not yet shipped, you can cancel it by contacting our customer service team. If your order has already shipped, you may need to return the items according to our Returns Policy.

What is your return policy?

We offer a hassle-free return policy within 30 days of purchase. Items must be in their original condition with tags attached. For more information, please refer to our Returns Policy page.